The Customer Success Manager is the primary owner of the business relationship with the customer, responsible for driving the customer’s success as defined by them. Focus is on ensuring customer satisfaction and retention by driving customer adoption and stakeholder value. In addition, the Customer Success Manager will also manage client relationships for both Education and Corporate clients, responsible for maintaining high levels of client satisfaction, identifying opportunities to sell the client additional products and services and achieving sales targets. The role will require skills to evaluate our current client's eLearning strategy to create a joint business plan with the client to move the D2L relationship towards a higher level of loyalty and revenue generation. As the central point of contact for the client the Customer Success Manager will be required to build and maintain an excellent working relationship and work towards becoming a trusted advisor for the client.
- 2+ years’ experience managing customers and projects
- Direct work with establishing customer outcomes and measurements
- Direct employment in K12 or Higher Education or Corporate Training vertical or similar
- Experience with business drivers for educators, students, business process owners, and organization executives
- Experience working with and presenting results to management
- Ability to quickly establish rapport with all levels of personnel
- High energy level, demonstrated drive to succeed, and a sense of urgency
- Experience within a fast paced, growth organization is ideal
- Excellent communication skills and analytical skills
- This position may require up to 30% travel
- Bachelor's degree or college degree in technology required
About the Organization
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L. D2L has had a singular mission for 20 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally. A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.