The Client Director at Microsoft leads our most valued customers into the digital age. Embracing a challenger mindset, the successful Client Director manages, orchestrates and leads their virtual teams and closes opportunities with customers that produce transformative business outcomes.
This is an Individual contributor role and the Client Director will be responsible for the following:
1. Customer Outcomes Manager
Understands customer drivers and business outcomes of digital transformation and contributes to Digital/transformation with the customer; initiates conversations with customers on digital transformation for assigned accounts. Ensures line-of-business wins are captured (e.g., testimonials) for referencing.
2. Sales Leadership Pivoting to Industry
Develops an understanding of the customer's industry and the needs of each assigned account and identifies opportunities to drive optimizations and new digitalization solutions/ideas based on their needs and strategies; works on behalf of the customer.
3. Executes on Account Plan & Goals
Manages and executes plans for multiple accounts to ensure Microsoft targets and customer business needs are met; coordinates with extended virtual teams and holds self and the team accountable for executing on plans and meeting customer needs; outlines revenue targets to deliver on account plans; orchestrates extended team and embraces partners to scale business; ensures sales consumption and adoption goals on target.
• 7+ years experience working in an industry (e.g., Government, Education), driving digital transformation, or other relevant work experience (e.g., consulting, technology)
• OR Bachelor's Degree in Business, Technology, or related field AND 5+ years of experience working in a relevant industry (e.g., Government, Education), driving digital transformation, or other relevant work experience (e.g., consulting, technology)
•OR Master's Degree in Business Administration Degree AND 4+ years experience working in an industry (e.g., Government, Education), driving digital transformation, or relevant work experience (e.g., consulting, technology).
• 5+ years account management experience or equivalent.
About the Organization
Since our foundation in 1991 by Bill Gates, Nathan Myhrvold and Rick Rashid, Microsoft Research has blended academic and commercial culture to enable some of the best minds on the planet to take on bold challenges at planetary scale. Read the memo that started it all.We are rigorous and objective: since its founding in 1991, Microsoft Research has been committed to an academic research approach that advances our understanding of the world and how we use technology to interact with it, and with each other.
We take calculated risks: as an industrial research lab, we contribute ideas that help improve Microsoft’s existing products and services and clear paths to new businesses – but we start from a place of curiosity and exploration.
We show and share our work: over the past thirty years, our research community and collaborators have published tens of thousands of papers and released hundreds of open-source projects and datasets.
We move the conversation forward: Alongside new papers and new inventions, conversations and constructive debate are key to advancing the state of the art across all the sciences, and to aligning the research community with the people its research aims to serve.
We engage with the entire research ecosystem: we work across disciplines – from social sciences, to economics, to mathematics and physics and collaborate across the boundaries between research and engineering and with our peers in academia, industry and government.