1. The role will be responsible for working with the Executive Director, global colleagues, volunteers, and members, to develop and oversee the delivery of a CASE Asia-Pacific education program and event strategy in support of member institutions and in line with annual operational targets.
2. Identify and monitor best practices in adult learning and understand member institution’s learning objectives.
3. Develop and maintain an annual calendar for educational program curriculum.
4. Serve as project lead for 20-30 in-person and online events per year including conferences, workshops, master classes and institutes.
5. Excel in relationship management, identifying, cultivating, managing, and stewarding 100+ faculty and volunteers, including CASE Trustees, Council Members, and Commissioners, to help deliver education programs and events for the Asia-Pacific region.
6. Work with volunteer leadership to develop and design program structures, content, and value-added components for in-person and online programs.
7. Manage platform and venue selection/RFP/contracting process, to ensure programs are delivered via modes, locations and properties that provide the best ROI for CASE.
8. Direct on-site activities as the primary CASE representative, managing all areas of conference/program operations, demonstrating impeccable judgment, ensuring event best practices, fiscal responsibility, contractual obligations; and interpersonal relationships with hotel representatives, vendors, and speaker logistics.
9. Exhibit a high level of interpersonal skills and professionalism, serving as an ambassador for CASE as you interact with 1000+ volunteers, members, and delegates annually.
10. Manage speaker engagement, attendee communications, and post conference evaluation and analysis, including year-on-year comparisons. Provide timely and meaningful program feedback to volunteers and CASE staff.
11. Demonstrate an entrepreneurial approach, maintaining knowledge of markets, new products, program delivery modes, as well as marketplace conditions, enabling programs to maintain a competitive advantage. Employ data and market research available from CASE to make informed decisions.
12. Work proactively with the marketing and communications team to promote conferences, workshops, masterclasses, institutes, and events.
13. As part of a global professional family of program managers, engage in collaborative work to enhance CASE education programs globally.
14. Travel throughout the Asia-Pacific region as required, approximately 30%, subject to prevailing travel restrictions and guidelines, to execute education programs, requiring irregular hours and some weekend travel.
15. Responsible for managing 1-2 staff to support program development and delivery.
Education and Experience:
- Minimum qualification of bachelor’s degree
- Ten years or more years’ experience in volunteer management, education program development and events – in-person and online, conference design, meeting logistics, or an equivalent combination of relevant experience and education/training required.
- Progressive responsibility in management experience in an educational, member/volunteerdriven environment shall be an advantage.
- Advancement related experience highly desirable.
- Experience in instructional design for adult learners highly desirable.
Skills and Abilities:
- Excellent organizational, interpersonal and communication skills (both written and oral)
- Excellent leadership and relationship building skills
- Superior English with additional Asian language an advantage
- Possess good technical knowledge of MS applications, web applications and management
- Ability to work independently, proactively and with minimal administrative support and supervision
- Good analytical skills and adaptation to new technology
- Tact and sensitivity in communicating with people from varied national, cultural, and linguistic backgrounds
- Knowledge of print production and marketing
- High productivity and ability to manage multiple priorities
- Demonstrate a positive approach in demanding situations
- Flexibility to work off-site and irregular hours, as required for events
- Regular travelling throughout the Asia-Pacific region is required
CASE is a global not-for-profit membership association that advances education to transform lives and society. Advancing education in more than 3,500 member institutions, CASE is the peak organizational body supporting 85,000 individual members in over 80 countries.
Broad and growing communities of professional practice gather under the global CASE umbrella. Currently these include alumni and community relations, fundraising, marketing, communications, government relations, and advancement services. These professionals are at all stages of their career
including executive leadership and board level, and may be working in universities, schools, colleges, the arts and cultural sector or other not-for-profits. CASE membership also includes many corporate partners. CASE utilizes the intellectual capital and professional talents of an extensive network of
volunteers to advance its work.
Headquartered in Washington D.C., CASE works across all continents from its offices in London, Singapore and Mexico City and seeks to achieve a seamless experience for all its communities, particularly its members, volunteers, and staff. Its strategic plan seeks to further develop its global footprint. Working together across time zones and borders, CASE staff in all offices work together to ensure we maintain a OneCASE ethos.
This is an opportune time to join CASE Asia-Pacific. The team is small with a friendly, professional, and responsive culture. It is in the nature of the operation that, although each staff member has an individual role, everyone works collaboratively and interdisciplinary to achieve outcomes.